In light of the current outbreak we would like to ask for your understanding if there are any delays with your orders/deliveries.
The local post offices are doing more than their best to serve you and deliver the fastest way possible.
We appreciate your understanding.
Stay Safe, Stay Healthy, Stay Home and your parcels will arrive to you.
As a small business we thrive for more efficiency and gained loyalty. As much as we would like to offer permanent free shipping on your orders, it is still not an easy task to keep up with the requirements. But we have managed to reduce our prices:
- Austria: 4€ //Estimated delivery time within Austria is 1-3 working days.
- Europe: 7€ // Estimated delivery time within Europe is 3-5 working days.
- Rest of the world: 10€ // Estimated delivery time is 3-10 working days.
FREE shipping for orders over 50€ within Austria & above 100€ for global orders.
Our usual processing time is 1-3 working days!
However, if you need your parcel to be shipped out ASAP, please notify us. This does NOT apply on pre-orders.
Note: PRE-ORDERS usually take up to 2 weeks for processing from day the order was placed. During the holiday season the processing time may take longer. Please refer to the product description on the approximate expected delivery time. Please reach out to us if you have questions on your pre-orders placed.
All packages are being shipped out by the local Austrian Post Office with registered mail including a tracking number. Registered mail requires your signature. If you don't sign for it or pick it up in time, it will be returned to Austria and we have to charge a new shipping fee.
Please note that custom or import duty fees may be applied by the customer depending on delivery country.
Being a small business it is challenging to offer you pre-paid labels at the moment.
Therefore, if you wish to return an item, shipping costs must be covered by the sender. Once we manage to change this and get to the point to be able to offer you free returns we will let you know.
You can return the item in its original packaging within 14 days after the package was delivered to you. Please notify us upfront via email to make sure to not miss your packaging and to inform you about the address.
Thank you for understanding.