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Refund policy

Being a small business it is challenging to offer you pre-paid labels at the moment.

Therefore, if you wish to return an item, shipping costs must be covered by the sender. Once we manage to change this and get to the point to be able to offer you free returns we will let you know.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at office@pourtoijewelry.com.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Thank you for understanding.

Happy Shopping!